Megabus Help

Legal identity
megabus.com is operated by Independent Bus Company, Inc. d/b/a megabus.com, US DOT Number 381847, MC-168548. Independent Bus Company, Inc., a New Jersey corporation, is a wholly owned subsidiary of Coach USA, Inc., which is owned by Stagecoach Group plc. The address of Independent Bus Company, Inc. is 349 First Street, Elizabeth, NJ 07206. Customer service inquiries concerning megabus services should be directed to Coach USA at 4400 S. Racine Ave. Chicago, IL 60609. Telephone inquiries should be directed to 877-GO2-MEGA.

Disclaimer
This information published on the megabus.com web site is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. While megabus.com uses all reasonable efforts to ensure that the information contained on its web site is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. Neither megabus.com, nor Independent Bus Company can therefore be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this web site.

In addition, no warranty is given as to the freedom of this website from errors, defects, viruses or other malicious programs or macros.

Website Accessibility
At megabus.com, users come first. Our main purpose in producing this website is to communicate, so accessibility has been a priority. Our designers, McKinstrie Wilde, have built this site to comply with the World Wide Web Consortium (W3C) Document Object Model and have followed W3C Web Accessibility Guidelines. Although this site is entirely written in a "cutting edge" universal interoperable language – extensible HyperText Markup Language (XHTML 1.0) with Cascading Style Sheets Level 2 – we have taken care to ensure compatibility with earlier browsers.

As part of the design process, the code was validated against the W3C recommendations for XHTML and CSS.

The design of the website conforms to the W3C WAI-A Web Accessibility Guidelines 1.0: conformance level A ensuring that, wherever possible, the content is accessible to people with disabilities.

 

In some instances this site uses JavaScript for dynamic content so please make sure that JavaScript is enabled in your browser settings.

Access keys are shortcuts to provide quick and easy access to common pages without the need for a mouse and have been included to assist users with disabilities navigate around the web site. Access Keys are available for the following pages:

1 = Home - Search and Buy
2 = View Basket
3 = Schedules
4 = Bus Stops
5 = Service Advisories
6 = My Reservations
7 = Terms and Conditions
8 = Email a Friend
9 = Press Releases
0 = Photos
H = Help
C = Contact Us

How to Use Access Keys:
The use of access keys varies depending which browser software and platform you are using.

If you use Internet Explorer
Press and hold the 'Alt' key. Press the required letter. Release the keys and press the 'Enter' key.

If you use Netscape Navigator
Press and hold the 'Alt' key. Press the required letter.

If you are using a Mac
Substitute the 'Ctrl' key for the 'Alt' key. Access Keys are not supported by the following browsers:
Internet Explorer 4.5 for Mac
Netscape versions earlier than 6

If you use this feature and are experiencing difficulties or wish to suggest additional access keys, please contact us

Availability
We will try to keep our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.

Modifications
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it (although we will honor any existing reservations or provide a refund in the event of unavoidable cancellations). Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.

Links
Links from this web site exist for convenience and information and megabus.com makes no representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. The existence of a link to another web site does not imply or express endorsement of its provider, product or services by megabus.com.

Cookies
This site uses cookies. Cookies are pieces of data that are sent from our web site to your browser, which may then store them on your computer system. No personal information or details of any kind are stored or gathered by cookies.

We use cookies to store a unique ID that identifies your browser session. This ID is in no way associated with your machine or you individually.

Without cookies, megabus.com would "forget" the items in your basket each time you went to a different page. The session information used by this site is deleted when your browser is closed.

If you would like more information on what a cookie is and its implications on privacy, anonymity and security, please see WebOpedia.com.

You can find more information on how to manage cookies here.

General terms of use / copyright and trademark notice
Except as otherwise indicated elsewhere on this website, megabus.com authorizes you to use appropriate software accessible on the website only to view and cache, store and display a single copy of any text, graphics, images, audio, video clips, photographs, illustrations, multimedia presentations, other media accessible through the website, and the website itself (the "Materials") solely in accordance with the following:

A. The Materials may be used solely for your own informational, personal, noncommercial purposes, and shall not be copied or posted on any network computer, broadcast in any media, posted on the World Wide Web, publicly performed, distributed, retransmitted or otherwise used or exploited in any way for any non-personal, public or commercial purpose;

B. The Materials are protected by copyright under both United States and foreign laws. Unauthorized use of the Materials may violate copyright, trademark, and other laws. Therefore, any copy of the Materials or any portion thereof viewed, downloaded or otherwise accessed by you must retain all copyright, trademark, and other proprietary notices as contained in the original Materials;

C. You may not modify, create derivative works from, participate in the transfer or sale of, or otherwise modify or alter the Materials, in any manner or reverse engineer, decompile or otherwise attempt to derive the source code from any software associated with the Materials. You agree not to use any trademarks, service marks, names, logos, or other identifiers of (i) the website, (ii) megabus.com, or (iii) megabus.com's employees, licensors, independent contractors, providers and affiliates (collectively, the "Affiliates") without the express, prior written permission of megabus.com or the relevant Affiliate;

D. You agree not to (i) interrupt, or attempt to interrupt, the operation of the website in any way, through any means or device including, but not limited to, spamming, hacking, uploading computer viruses or time bombs, or any other means expressly or impliedly prohibited by any provision of these terms and conditions or (ii) engage in any other activity deemed by megabus.com to be in conflict with the spirit or intent of this Agreement;

E. You further acknowledge that you do not acquire any ownership rights to any of the Materials including, without limitation, the website by viewing or accessing the Materials including, without limitation, the website;

F. You agree to access and use the Materials including, without limitation, the website in compliance with all applicable laws and regulations of any governmental or other legal authority;

G. You agree that from time to time the website may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which megabus.com may undertake from time to time; or (iii) causes beyond the control of megabus.com, whether or not foreseeable; and

H. You shall be solely responsible for providing, maintaining and ensuring compatibility with the website, all hardware, software, electrical and other physical requirements for your use of the Materials including, without limitation, telecommunications and Internet access connections and links, web browsers or other equipment, programs and services required to access and use the Materials.

I. Use of the Materials as specified above does not authorize or permit any right to copy, in whole or in part, the layout or design of this website. Elements of this website, including, but not limited to, style and presentation, are protected by trade dress and other laws and may not be imitated or reproduced, in whole or in part. You acknowledge that megabus.com is the sole owner of the Materials and such website elements not otherwise either in the public domain or owned by the government or other third party.

J. You are solely responsible for any and all of your acts and omissions that occur when using the website, and you agree not to engage in unacceptable use of the website, which includes, without limitation, use of the website to: (i) transmit unsolicited messages, chain letters or unsolicited commercial email; (ii) transmit material that, to a reasonable person may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious; (iii) transmit files, graphics, software or other material that actually or potentially infringes the copyright, trademark, patent, trade secret or other intellectual property right of any person; (iv) transmit viruses, trojan horses or any other malicious code or program; (v) engage in systematic retrieval of data or other content from this website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from megabus.com by use of scrapers or other tools; or (vi) engage in any other activity deemed by megabus.com to be in conflict with the spirit or intent of this Agreement.

Binding arbitration
Any and all disputes between both parties arising out of or otherwise relating to this Agreement and the Materials including, without limitation, the website and its/their implementation will be settled solely and exclusively by binding arbitration in the State of Illinois, United States of America, pursuant to the J.A.M.S/ENDISPUTE's Streamlined Arbitration Rules and Procedures then in effect. Interpretation, construction and implementation of this Agreement and the rights and obligations of the parties under it shall be construed in accordance with the laws of the State of Illinois without regard to its conflict of laws provisions. Any decision rendered shall be final and conclusive upon both parties, and a judgment thereon may be enforced in any court having jurisdiction. All costs incurred in arbitrating a dispute shall be shared in proportion to the parties' respective amounts of liability. Notwithstanding the foregoing, megabus.com shall have the right to institute an action in any court or tribunal in the event you infringe megabus.com's proprietary rights or breach your restricted use obligations pertinent to the Materials including, without limitation, the website.

Privacy
We take your privacy very seriously and will only use the information that we collect about you, in accordance with good commercial practice and applicable law. We collect and retain certain personal information about you (for example your email address) and use this to provide the service you’ve requested, such as to confirm your reservation or reply to a question.

If you choose to take advantage of our My Reservations service, we will ask for more of your personal information when you register, such as date of birth, gender, the route you most commonly travel, the purpose of your trip and so on, together with details of the credit/debit card holder. This will allow frequent travelers with us to save time during the reservation process by us pre-completing certain fields. You will also be able to review reservations that you have made with us and the same information will be available to our telephone support staff to allow them to assist you with any questions you may have. We will also use this information for profiling purposes to allow us to deliver a more effective and targeted service to you, the passenger.

megabus.com also logs other information like your IP address and pages visited for security and statistical analysis. This information is not linked to your browser session ID as stored by cookies nor is it individually identifiable. For more information on how we use cookies, please see the “Cookies” section below.

We may provide your personal information to organizations directly involved in the update and/or maintenance of the web site, including our web site designers and technical consultants. This information will be used by such organizations only to perform their functions and/or to provide the service you have requested and for no other purpose.

In addition, all payment transactions are handled by Worldpay, a secure payment processing provider and wholly owned subsidiary of the Royal Bank of Scotland Group. Your credit/debit card and related personal details are collected by Worldpay in order to process your payment. More details regarding Worldpay’s terms and conditions, and privacy and security policies can be found by visiting the Worldpay website.

It is not our policy to provide any further organization(s) with your details or information provided to us via our website, unless required by law. If you are an existing customer, megabus.com and other companies in the Stagecoach Group plc group of companies may use your email address to provide you with information about promotions and services we think may be of interest to you; however, you can choose not to receive such notices. If you are simply a visitor to the website and not an existing customer of megabus.com, we may nonetheless wish to give you the opportunity to receive such information and may ask for your consent to do so.

Should you need addtional details about the information we hold on you, or wish to have your personal details removed from our database at any time then please contact us.

If the credit/debit card holder for reservations is not you, it will be your responsibility to ensure that you have the card holder’s consent before entering any related details, and that such details when entered are true. Other than the foregoing, by using the megabus.com web site you confirm that you will only enter personal information about yourself (with the exception of the “Email this site to a friend” section) and that such information is true.

Use of our website
In order to make reservations using the payment method displayed on our website, you must be 18 years of age or over. By using the site you confirm that you possess the legal authority to enter into the conditions of use for this site, including instructing us to collect any payments from a credit or debit card, and to use this site in accordance with all its terms and conditions. You confirm that all information supplied by you in using this site is true and accurate.

Unlawful or prohibited use of our website
As a condition of your use of megabus.com, you agree that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions.

Reservation Terms and Conditions
1. You must be 18 years of age or over to make travel reservations on our website.

2. Reservations with megabus.com may not be refunded except where megabus.com has materially failed in its delivery of the service offered by this site.

3. Customers can change a reservation more than 24 hours before the first trip they reserved is scheduled to depart. A US$1 fee (50¢ change fee and 50¢ new reservation fee) is charged for all reservations being changed. The cost of the initial reservation will be credited against the subsequent reservation, less the $1 fee. Should the subsequent reservation be less expensive than the initial reservation, no payment or further credit will be made to the customer and all unused credit will be forfeited. If the initial amount paid is less than the cost of the subsequent reservation the customer must pay the difference when completing their new reservation.

4. Reservations are only valid on the trip(s) stated.

5. Children under the age of 2 years are carried free and should not be included in your reservation, however they are not guaranteed a seat when traveling on megabus.com. Only one child under the age of 2 years can be carried free for each reservation. If additional children need to be carried then additional reservations need to be made.

6. All children under 17 years of age must be accompanied by an adult (17 years of age or over) when traveling on megabus.com.

7. Passengers are required to present a valid reservation number, provided at the time of purchase, when boarding megabus.com.

8. If we have reason to suspect the fraudulent use of a confirmation, we reserve the right to refuse you travel on our vehicles. No refund will be made in relation to any confirmation refused due to fraudulent use.

9. Passengers are required to be at their departure point at least 15 minutes prior to the scheduled departure time. This allows megabus.com drivers to board passengers in a timely manner avoiding any delays that may impact on the departure of the vehicle.

10. When your reservation has been completed we will issue you with a confirmation e-mail. It is your responsibility to check that the confirmation issued to you is accurate. We are only responsible for issuing the confirmation in line with your request made on the website.

11. Passengers are advised that megabus.com will accept up to one piece of luggage per passenger. For guidance this should be no more than the size of a standard suitcase and should not weigh more than 50 pounds. Passengers can also take on board one small piece of luggage that will fit in the overhead storage compartments.

12. megabus.com is unable to carry animals, with the exception of trained service animals that allow disabled passengers to perform necessary activities. Service animals must be properly harnessed and under the direct control of the passenger at all times.

13. All prices are shown in US$.

14. Coach USA and affiliated company staff passes are not valid for travel on megabus.com.

Pricing
All prices are shown in US$. Megabus.com one-way fares start as low as US$1. Fares will vary by reservation date, day of travel and demand for seats. US$1 fares are limited. Fares are subject to change without notice. A 50¢ fee is charged for all reservations. For changes to existing reservations a 50¢ change fee and a 50¢ new reservation fee will apply. Any change to your reservation may result in a fare increase. Megabus will offer its best prices to those who make reservations early or choose less popular trips. However, all trips will remain competitively priced offering excellent value for your money. Please note that due to the high sales volumes on our website, prices may fluctuate between searches.

A single reservation fee of 50¢ is charged for all megabus reservations. This fee is charged to cover bank and administration charges related to your reservation.

Reservations made by telephone will be charged at the same rate as those made on the internet and will attract a $3 reservation fee. Calls to the megabus reservation hotline are toll free.

Contacting us
We hope you find this site useful and easy to use. Should you have any questions, comments or suggestions then please contact us.

General
Failure or delay by us to enforce an obligation or exercise a right under these terms and conditions does not constitute a waiver of that obligation or right.

If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. It is your responsibility to check the terms and conditions on the website regularly and prior to making a reservation.

Unless specifically stated otherwise herein or required by law, megabus shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under these terms and conditions.

Megabus has the right to cancel reservations (whether or not confirmed) of any Passenger whenever such action is necessary to comply with any governmental regulation, upon any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond Megabus' control, including Force Majeure events.

Cross Border Travel
A valid U.S. passport or proof of citizenship AND photo identification are required to enter the US. A valid passport or alien registration card is required for non-U.S. citizens traveling across international borders. Proof of citizenship, such as a birth certificate, is also required for all children traveling. A guardian traveling with children must provide proof of custody or notarized parental authorization for travel.

When making your reservation for services operating across international borders you will be given a Passenger Information Form. This form should be completed for all persons traveling, and brought with you on the date of travel. This will help us to move more quickly through customs and immigration controls.

Luggage is subject to inspection when crossing international borders. You will be asked to declare any items subject to duty upon crossing the border. megabus is not responsible for any luggage crossing international borders. Passengers must claim all luggage at the border crossing point before proceeding. No luggage is allowed across the border unless claimed by a passenger.

Passengers denied entry across international borders must purchase another ticket to return to their origin location.

Reservations for trips originating or finishing in Canada are sold in conjunction with Trentway Wager.

For further information on leaving and / or entering the U.S. please visit the U.S. Customs and Border Protection website.

Refusal To Transport
Megabus shall have the right to refuse to transport or shall have the right to remove from the motor coach at any point, any Passenger for the following reasons:

A) Government Request or Regulations - Whenever such action is necessary to comply with any government regulation, security directive, or any governmental request for emergency transportation in connection with the national defense.

B) Force Majeure and Other Conditions - Whenever such action is necessary or advisable by reason of weather or other conditions beyond Megabus' control including, but not limited to, acts of God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.

C) Across International Boundaries - Whenever a Passenger is traveling across any international boundary if: The government required travel documents of such Passenger appear not to be in order according to megabus' reasonable belief; or such Passenger's embarkation from, transit through, or entry into any country from, through, or to which such Passenger desires transportation would be unlawful or denied for any reason.

D) Safety - Whenever refusal or removal of a Passenger may be necessary for the safety of such Passenger or other Passengers or drivers, including, but not limited to:

1) Persons whose conduct is disorderly, offensive, abusive, or violent;

2) Persons who fail to comply with or interfere with the duties of driver;

3) Persons who wear or have on or about their person concealed or unconcealed deadly or dangerous weapons;

4) Persons with a communicable disease or infection known or reasonably believed by Megabus to pose a direct threat to the health or safety of others.