Megabus Help

I am crossing an international border, do you have any guidelines?
A valid U.S. passport or proof of citizenship AND photo identification are required to enter the US. A valid passport or alien registration card is required for non-U.S. citizens traveling across international borders. Proof of citizenship, such as a birth certificate, is also required for all children traveling. A guardian traveling with children must provide proof of custody or notarized parental authorization for travel.

When making your reservation for services operating across international borders you will be given a Passenger Information Form. This form should be completed for all persons traveling, and brought with you on the date of travel. This will help us to move more quickly through customs and immigration controls.

FFor further information on leaving and / or entering the U.S. please visit the U.S. Customs and Border Protection website.

What do I give the driver?
You must give our driver your reservation number when boarding the bus.

Make sure that you obtain a reservation number for each trip you reserve. While not required, we do suggest you bring a printed copy of your payment confirmation page or reservation confirmation email as these will include your reservation number(s).

For details of our conditions please see our Terms and Conditions section of the site.

If you are traveling across an international border you will be given a Passenger Information form. This form should be completed for all persons traveling, and brought with you on the date of travel. This will help us to move more quickly through customs and immigration controls.

What if I miss my scheduled departure?
Much like the airline industry, all seats on megabus.com are sold on a reservation basis and you must travel at your specified time and date. Passengers are required to be at their departure point at least 15 minutes before their selected trip is scheduled to depart. No refunds or credits will be given in instances where passengers miss the bus; however, reservations can be changed on our website up until 24 hours prior to departure.

Can you accommodate passengers with disabilities?
Passengers who have walking difficulties and those passengers who normally use wheelchairs are very welcome on Megabus.

For passengers with walking difficulties, the driver will assist you to climb a few steps into the bus and help you into your seat. You should purchase your ticket on megabus.com in the usual way.

If you normally use a wheelchair and are able to climb the few steps into the bus, we will store your wheelchair in the luggage bay and the driver will help you into your seat.

However, if you normally use a wheelchair and you need to remain in it for your trip on the Megabus, please do NOT purchase your ticket on megabus.com, but call 877-GO2-MEGA and explain to the customer service agent the date, time and destination of your travel plans. Please have your credit card handy. The agent will check that there is space on the trip you want. If there is room on the trip, then a bus with a wheelchair lift will be allocated to that trip. If the trip you want is full, the agent will suggest another departure. Please also tell the agent if a personal care attendant (PCA) will be accompanying you and a reservation will also be made for them.

It is very important that you make your reservation as early as possible, but no less than 48 hours before the date of intended travel.