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Legal identity
This service is brought to you by Stagecoach Group Plc a company registered in Scotland (Registered No. SC 100764, VAT No. 435757819), whose registered office is at 10 Dunkeld Road, Perth, PH1 5TW Scotland.

Disclaimer
This information published on this web site is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. While we use all reasonable efforts to ensure that the information contained on its web site is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. Neither we, nor Stagecoach Group plc, can therefore be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this web site.

In addition, no warranty is given as to the freedom of this web site from errors, defects, viruses or other malicious programs or macros.

Accessibility
At Stagecoach, users come first. Our main purpose in producing this website is to communicate, so accessibility has been a priority. Our designers, McKinstrie Wilde, have built this site to comply with the World Wide Web Consortium (W3C) Document Object Model and have followed W3C Web Accessibility Guidelines. Although this site is entirely written in a "cutting edge" universal interoperable language – extensible HyperText Markup Language (XHTML 1.0) with Cascading Style Sheets Level 2 – we have taken care to ensure compatibility with earlier browsers.

As part of the design process, the code was validated against the W3C recommendations for XHTML and CSS.

The design of the website conforms to the W3C WAI-A Web Accessibility Guidelines 1.0: conformance level A ensuring that, wherever possible, the content is accessible to people with disabilities.

 

In some instances this site uses JavaScript for dynamic content so please make sure that JavaScript is enabled in your browser settings.

Access keys are shortcuts to provide quick and easy access to common pages without the need for a mouse and have been included to assist users with disabilities navigate around the web site. Access Keys are available for the following pages:

1 = Home - Search and Buy
2 = View Basket
3 = Timetables
4 = Find Us
5 = Service Info
6 = My Reservations
7 = Small Print
8 = Email a Friend
9 = Press Releases
0 = Photos
H = Help
C = Contact Us

How to Use Access Keys:
The use of access keys varies depending which browser software and platform you are using.

If you use Internet Explorer
Press and hold the ‘Alt’ key. Press the required letter. Release the keys and press the ‘Enter’ key.

If you use Netscape Navigator
Press and hold the ‘Alt’ key. Press the required letter.

If you are using a Mac
Substitute the ‘Ctrl’ key for the ‘Alt’ key. Access Keys are not supported by the following browsers:
Internet Explorer 4.5 for Mac
Netscape versions earlier than 6

If you use this facility and you are experiencing difficulties or wish to suggest additional access keys, please contact us

Availability
We will try to keep our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.

Modifications
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it (although we will honour any existing bookings or provide a refund in the event of unavoidable cancellations). Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.

Links
Links from this web site exist for convenience and information and neither we nor Stagecoach Group plc, makes any representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. The existence of a link to another web site does not imply or express endorsement of its provider, product or services by us or Stagecoach Group plc.

Cookies
This site uses cookies. Cookies are pieces of data that are sent from our web site to your browser, which may then store them on your computer system. No personal information or details of any kind are stored or gathered by cookies.

We use cookies to store a unique ID that identifies your browser session. This ID is in no way associated with your machine or you individually.

Without cookies, the website would "forget" the items in your basket each time you went to a different page. The session information used by this site is deleted when your browser is closed.

If you would like more information on what a cookie is and its implications on privacy, anonymity and security, please see WebOpedia.com.

You can find more information on how to manage cookies here.

Copyright notice
The entire contents of this web site are the property of Stagecoach Group Plc its affiliates or its third party licensors, and are protected by international copyright laws and other intellectual property rights.

You may download or print individual sections of the web site for personal use and information and for the purposes of placing an order only provided that you retain all copyright and other proprietary notices. You may not reproduce (in whole or in part), modify, de-compile, disassemble or transmit or use for any commercial purpose whatsoever any information from this web site without contacting and obtaining the prior written consent of Stagecoach Group Plc.

Applicable law
This web site is established by Stagecoach Group Plc in Scotland. Any use of it shall at all times be governed by Scottish law and, in the event of any dispute, the relevant parties shall irrevocably submit to the exclusive jurisdiction of the Scottish Courts.

Privacy
We take your privacy very seriously and will only use the information that we collect about you, in accordance with good commercial practice and applicable law. We collect and retain certain personal information about you (for example your email address) and use this to provide the service you’ve requested, such as to confirm your order or reply to an enquiry.

If you choose to take advantage of our My Reservations service, we will ask for more of your personal information when you register, such as date of birth, gender, the route you most commonly travel, the purpose of your trip and so on, together with details of the credit/debit card holder. This will allow frequent travellers with us to save time during the reservation process by us pre-completing certain fields. You will also be able to review reservations that you have made with us and the same reservation information will be available to our telephone support staff to allow them to assist you with any queries you may have. We will also use this information for profiling purposes to allow us to deliver a more effective and targeted service to you, the passenger.

We also log other information like your IP address and pages visited for security and statistical analysis. This information is not linked to your browser session ID as stored by cookies nor is it individually identifiable. For more information on how we use cookies, please see the “Cookies” section below.

We may provide your personal information to organisations directly involved in the update and/or maintenance of the web site, including our web site designers and technical consultants. This information will be used by such organisations only to perform their functions and/or to provide the service you have requested and for no other purpose.

In addition, all payment transactions are handled by our partner World Pay, a secure payment processing provider and wholly owned subsidiary of the Royal Bank of Scotland Group. Your credit/debit card and related personal details are collected by World Pay in order to process your order. More details regarding World Pay’s terms and conditions, and privacy and security policies can be found by visiting the World Pay web site.

It is not our policy to provide any further organisation(s) with your details or information provided to us via our website, unless required by law. If you are an existing customer, we and other companies in the Stagecoach Group plc group of companies may use your email address to provide you with information about promotions and services we think may be of interest to you; however, you can choose not to receive such notices. If you are simply a visitor to the website and not an existing customer of ours, we may nonetheless wish to give you the opportunity to receive such information and may ask for your consent to do so.

Should you wish more details about the information we hold on you, or wish to have your personal details removed from our database at any time then please contact us.

If the credit/debit card holder for reservations is not you, it will be your responsibility to ensure that you have the card holder's consent before entering any related details, and that such details when entered are true. Other than the foregoing, by using the our web site you confirm that you will only enter personal information about yourself (with the exception of the “Email this site to a friend” section) and that such information is true.

Use of our website
In order to purchase our products and services using the payment method displayed on our website, you must be 16 years of age or over. By using the site you confirm that you possess the legal authority to enter into the conditions of use for this site, including instructing us to collect any payments from a credit or debit card, and to use this site in accordance with all its terms and conditions. You confirm that all information supplied by you in using this site is true and accurate.

Unlawful or prohibited use of our website
As a condition of your use of our services, you agree that you will not use this web site for any purpose that is unlawful or prohibited by these terms and conditions.

Booking terms and conditions
1. If travelling with megatrain.com the choice of trains are limited and pre-determined. For details see the Timetables section of the website.

2. You must be over 16 years of age to purchase the products and services on our website.

3. Customers can amend a reservation only if this is completed more than 48 hours before the first journey you reserved is scheduled to depart for megatrain.com bookings, meagbus.com customers must make any changes 24 hours prior to the first journey departure on the reservation. A £1 fee (50p amendment and 50p booking) is charged for all reservation being changed. The cost of the initial reservation will be credited against the subsequent reservation. Should the subsequent order be less expensive than the initial reservation, no payment or further credit will be made to the customer, all unused credit will be forfeited. Should the initial order be less expensive than the subsequent order the balance will be payable by the customer at the time of booking.

4. Bookings are only valid on the journey(s) and places stated.

5. A maximum of two children under 5 years old may travel with each fare-paying adult for free on megatrain.com. Children under 3 years old may travel for free with fare paying adult on megabus.com. However children travelling for free are not guaranteed a seat unless a seat has been purchased for them and a reservation number is provided. They may not use seats if fare paying passengers want them.

6. All children under the age of 14 years must be accompanied by an adult (16 years of age or over) when travelling on megabus.com services.

7. Passengers are required to present a valid reference number, provided at the time of booking, when boarding one of our services or entering/departing a train station.

8. Concession passengers travelling within Scotland on megabus.com services who have booked concession seats must present their Entitlement card when boarding the bus.

9. If we have reason to suspect fraudulent use of a confirmation, transfer to a different person, or other abuse, we reserve the right to refuse you travel on our service(s). No refund will be made in relation to any confirmation refused due to fraudulent use.

10. Passengers are required to be at their departure point at least 10 minutes prior to the scheduled departure time, This allows passengers to board in a timely manner avoiding any delays that may impact on the departure of the service.

11. When your reservation has been completed we will issue you with a confirmation e-mail. It is your responsibility to check that the confirmation issued to you is accurate. We are only responsible for issuing the confirmation in line with your request made on the website.

12. Passengers are advised that megabus.com will accept up to one piece of luggage per passenger. For guidance this should be no more than the size of a standard suitcase. Passengers can also take on board one piece of hand luggage up to the size of a small to medium sized hold-all. Luggage will be carried on megatrain.com in accordance with our accompanied articles policy found in the National Conditions of Carriage.

13. Our services are unable to carry animals, with the exception of guide dogs.

14. Stagecoach Group and affiliated company staff passes are not valid for travel on our services.

15. megatrain.com tickets are for standard class travel only, and no upgrades are available.

16. Seat reservations are not permitted for megatrain.com bookings, but we will do our best to provide all customers with a seat for their journey.

17. It is your responsibility to check that the confirmation issued via the website or phone matches your request, and is accurate.

18. If the train you are booked on is cancelled, you may travel only on the next train provided by the carrier, or you may have a full refund of the fare (and the booking fee). If you decide not to travel for any other reason, you may apply for a refund, (subject to an administration charge of £10.00 per booking) by writing to:

megatrain.com
Stagecoach Group plc in Perth
Inveralmond Industrial Estate
Perth, PH1 3EE

Compensation for delays is not offered.

19. Rail travel is undertaken under the National Rail Conditions of Carriage as amended by these terms. A copy can be obtained from staffed train stations or from www.nationalrail.co.uk/times_fares/.

20. Bookings with us may not be refunded except where we have materially failed in their delivery of the service offered by this site.

Insurance
Insurance is purchased by the carrier in accordance with our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury are covered. Our maximum liability to you for any loss or damage to your luggage, on megabus.com services under any and all circumstances is limited to £500 for all such loss or damage.

Pricing
Our seats start from as little as £1, we will vary it's pricing according to demand and will offer it's best prices to those who book early or to those who book on the less popular journeys. However all journeys will remain competitively priced offering excellent value for money.

A single reservation fee of 50p is charged for all our reservations. This fee is charged to cover bank and administration charges related to your reservation.

Bookings made by telephone will be charged at the same rate as those made on the internet, including the 50p booking fee. Calls to the reservation line cost 60p per minute from landlines. Calls from mobile phones may vary.

Customers may choose to have their reservation number sent to their mobile phone as a SMS text message. Text messages are charged at 10p per message/reservation, this fee is charged to cover text message and related administration costs related to your order.

Hotel Room Bookings
Our hotel partners are LateRooms Ltd., who provide our on-line hotel booking capability. When making a booking, your credit card information is sent to LateRooms Ltd via their secure server. They use the latest, most secure booking technology available, which encrypts all your personal and credit card details so that your credit or debit card details cannot be read as they travel over the Internet. Your credit card information is then held in LateRooms' secure database for a period of time to allow them to process your booking.

To prevent unauthorised access and use of your information, LateRooms Ltd. follows strict security procedures in the storage and disclosure of your information, as required by the UK Data Protection Act 1998. Your credit card information can only be exchanged between you, LateRooms Ltd, and the hotel you are booking and is not provided to megabus as part of any hotel booking transaction.

All enquiries related to hotel bookings made on our site should be directed to LateRooms Ltd who can be contacted through their website or by telephoning their customer care department on 0870 300 6969.

Contacting us
We hope you find this site useful and easy to use, should you have any questions, comments or suggestions then please contact us.

General
Failure or delay by us to enforce an obligation or exercise a right under these terms and conditions does not constitute a waiver of that obligation or right.

If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. It is your responsibility to check the terms and conditions on the website regularly and prior to booking.